join9's Privacy Policy

1 Introduction & Scope

join9 ("we", "us", or "the platform") operates a trusted online gaming service for Bangladeshi users. When you visit our website, create an account, or use any of our services, you agree to the terms of this privacy policy.

The purpose of this policy is to clearly inform you about what types of data we collect, why we collect it, how long we retain it, and in what circumstances it may be shared with third parties. We believe you have the right to be fully informed before providing your information.

This policy applies equally to join9's main website, mobile application (where applicable), and all services included within the platform. We may update this policy from time to time and you will be notified of any changes in a timely manner.

2 Information We Collect

We collect information in various ways and for various purposes. A detailed description of the information collected is provided below:

2.1 Personal Information Provided Directly by You

• Full name and date of birth — for age verification (only persons aged 21 or above may use join9).
• Email address and mobile number — for communication and account security.
• Identity documents (such as the relevant sections of a national ID card or passport) — as part of the identity verification process.
• Payment information — for processing deposit and withdrawal transactions (via bKash, Nagad, or Rocket).
• Gaming preferences and activity history — for improving service quality.

2.2 Technical Information Collected Automatically

• IP address and device identification information.
• Browser type, operating system, and language settings.
• Traffic source and navigation path on the website.
• Session information collected through cookies and similar tracking technologies.
• Login times, connection duration, and time spent on the platform.

2.3 Information from Support Communications

When you contact us for support via live chat or email, the content of that conversation and your contact details may be recorded. This is retained for the purpose of improving service quality and resolving disputes.

3 Purposes for Using Your Information

join9 uses your information only for specific, legitimate, and transparent purposes. Your information is processed for the following reasons:

• Account management: For registration, login, identity verification, and account security.
• Financial transaction processing: For the secure execution of deposits and withdrawals via bKash, Nagad, and Rocket.
• Age and identity verification: To ensure platform access is limited to users aged 21 or above.
• Responsible gaming: To identify unusual gaming behaviour and offer assistance where needed.
• Customer support: To provide effective resolution of your issues and questions.
• Fraud prevention: To detect and stop suspicious activity.
• Service improvement: To analyse data in order to improve the platform experience.
• Communication: To send important account notifications and relevant promotional information (subject to your consent).

4 Sharing Information with Third Parties

join9 never sells your personal information. However, in the following limited circumstances, certain information may be shared with trusted third parties:

4.1 Payment Service Providers

The necessary amount of information is shared with bKash, Nagad, and Rocket to process financial transactions. This information is processed under strict security protocols and the service providers follow their own privacy policies.

4.2 Technology Service Providers

To keep the platform running smoothly, we use the services of certain technology partners — such as cloud hosting, data analytics, and security monitoring. These partners work on behalf of join9 and may not use your information for their own purposes.

4.3 Legal Obligations

If disclosure of information is required by a legal order or directive from a competent court, regulatory body, or legal authority, join9 will comply with applicable law. We will always endeavour to disclose only the minimum information necessary.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

5 Cookies & Tracking Technologies

join9 uses cookies and similar technologies for various purposes. Cookies are small data files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining your login session, security verification, and remembering your preferred language. Blocking these cookies may prevent many services from working properly.

5.2 Functional Cookies

These remember your preferences and personalise your experience on return visits. For example, remembering your preferred game category or display settings.

5.3 Analytical Cookies

These cookies help us understand which parts of the site users visit most and where there is room for improvement. The data collected is aggregated and is not used to identify any individual person.

You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may make some platform features unavailable.

6 Data Security Measures

join9 uses industry-standard technology and practices to ensure the security of your information. Our security measures include:

• SSL/TLS encryption: All data exchanged between your browser and our servers is always transmitted over an encrypted connection.
• Data encryption: Sensitive data at rest is stored using strong encryption methods.
• Access controls: Only authorised personnel can access your information and every access is logged.
• Security testing: We regularly assess the security of our systems and identify and address potential vulnerabilities.
• Two-step verification: Additional verification is in place for account logins and large transactions.
• Staff training: All our staff receive regular training on data protection rules.

While we strive to ensure the highest level of security, no method on the internet is completely impenetrable. We will take swift action in the event of any security incident and will notify affected users.

7 Data Retention Period

join9 retains your information only for as long as necessary. In determining the retention period, we consider the following:

• All relevant information is retained for as long as the account remains active.
• After an account is closed or deactivated, financial transaction records are retained for a specific period in accordance with legal and audit requirements.
• Some information may need to be kept for an extended period for fraud prevention and legal protection purposes.
• Once the specified period has passed, information is securely deleted or permanently anonymised.

If you request that your account be closed, we will stop processing your information as quickly as possible while complying with the legal obligations noted above.

8 Your Rights

join9 respects your rights regarding your information. You may exercise the following rights:

8.1 Right of Access

You may ask what information join9 holds about you and request a copy of that information. We will fulfil this request within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may have it corrected. Most information can be updated directly in your account settings; for more complex changes, please contact the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations or legitimate interests exist, it may not be possible to delete all information immediately.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily suspended, particularly when there is a dispute about the accuracy of the information.

8.5 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. However, important account-related notifications (such as security alerts) will continue to be sent.

To exercise any of these rights, please contact us. We will verify your request and respond in a timely manner.

9 Protection of Children & Minors

join9's services are for persons aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is our priority.

If we become aware that information about a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please inform our support team.

10 International Data Transfers

join9 primarily serves Bangladeshi users and our primary data infrastructure is operated accordingly. However, in some cases data may be processed on servers in other countries for technology service purposes.

Where data is transferred internationally, we ensure that the receiving party follows data protection standards equal to or higher than our own. The security of your information is always our primary concern.

11 Policy Changes & Updates

join9 reserves the right to update this privacy policy from time to time as needed. Changes may occur due to:

• The addition of new services or features.
• Changes to applicable laws or regulations.
• Improvements to security measures.
• User feedback and review.

Before any significant change, we will notify you via email or through the platform. Continued use of join9 after a change means you are considered to have agreed to the updated policy. For this reason, we recommend that you review this policy regularly.

12 Third-Party Websites & Services

The join9 platform may sometimes have connections to third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and join9 is not responsible for their policies.

We recommend reading the privacy policy of any third-party service before using it. Your decision to share information with join9 should be made entirely separately.